Position Overview

The Customer & Sales Support Representative plays a key role within our fast-paced Customer & Sales Support Team. This position provides a high level of support to customers, sales managers, and territory partners, in a defined sales territory. The Customer& Sales Support Representative must be detail-oriented, efficient, work well with people at all levels, and manage changing priorities with professionalism and excellent execution. The candidate should be inspired to perform well, have a passion to learn and a desire to contribute to the success of the organization. This position contributes to the overall goal of increasing Customer Satisfaction and Profitability.

Essential Functions:
• Provide high level support to the sales team in an efficient, timely and professional manner.
• Provide daily order activity support to customers and the sales team with accuracy.
• Create customer quotes and coordinate sales transactions in a detailed and timely manner.
• Efficiently manage inbound and outbound calls and emails with customers and team members.
• Provide basic product and technical assistance to customers.
• Efficiently utilize multiple internal systems to manage the Quote to Order process, with high attention to detail andexcellent execution in a timely manner.
• Communicate effectively with customers, sales reps, warehouses, and other departments to gain resolution and/or clarificationon items pertaining to customer accounts/orders.
•Support customers and the sales team by learning and applying applicable construction industry knowledge and manufacturingprocesses used throughout the sales cycle.
• Work professionally, effectively, and efficiently in a cross functional team environment, to help resolve customer needs and toseek process improvements.

Job Qualifications:
• Strong verbal, oral and written communication skills.
• Strong computer skills and proficient with Microsoft applications.
• Excellent keyboarding/data entry skills with high attention to detail.
• Ability to learn software systems, sales & support processes, and product lines.
• Ability to apply critical thinking skills, identify issues and bring them forward.
• Excellent time management and prioritization skills.
• Associate degree, Post-Secondary Education or customer support experience preferred.
• Construction and/or Manufacturing Industry experience is helpful but not required.
• Ability to work full-time Monday-Friday. Flexibility between 7:30am-5:00pm is helpful.

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